Q1. What is a P2P Voucher?

A1: A P2P Voucher is a P2P trading discount benefit that the platform offers to eligible users.
After you claim a P2P Voucher, you can use it on eligible P2P buy orders to enjoy the corresponding discount.
The face value, minimum purchase amount, applicable scope, and validity period of a P2P Voucher are based on the actual vouchers you receive.

Q2. How do I get a P2P Voucher?

A2: P2P Vouchers may be distributed as platform event rewards.
Users who meet the event requirements can claim a P2P Voucher on the corresponding event page. Participation requirements and rewards may vary by event. Refer to the specific event rules for details.
[Pending UI: screenshot of the relevant page / P2P Voucher claim page]
 

Q3. How much discount can I get from using a P2P Voucher?

A3: The discount amount of a P2P Voucher is calculated in USDT. The actual discount amount is converted into the corresponding fiat currency based on the transaction price of the P2P order. Refer to the actual voucher you receive for the specific face value. Click the voucher to view its specific usage conditions, including the minimum purchase amount, applicable scope, and validity period.
Example:
If you receive a 100-20 P2P Voucher:
100: represents the corresponding transaction/usage threshold. Refer to the rules on the voucher page for details.
20: represents the discount amount you can receive.
For example, if an event requires you to complete 100 USDT in P2P trading volume, you'll receive a P2P Voucher worth 20 USDT after completing the corresponding task.
Important note:
Different events may offer different face values and usage conditions, such as 100-20 or 50-10. For the specific face value, transaction threshold, validity period, and usage rules, refer to the P2P Voucher details actually shown in your account.

Q4. What transactions can a P2P Voucher be used for?

A4: Currently, a P2P Voucher can only be used for eligible P2P buy orders. The specific applicable cryptocurrencies, fiat currencies, and ad scope are based on what is currently shown on the P2P page and in the voucher details.

Q5. I have multiple P2P Vouchers. Which one will the system use?

A5: If you have multiple P2P Vouchers that meet the usage conditions for your current order, the system will automatically select the best-matching voucher. You can also manually select another available P2P Voucher on the order page, or choose not to use one.

Q6. Can I choose not to use a P2P Voucher?

A6: Yes. If your current order supports using a P2P Voucher, the system will automatically recommend an available voucher. You can choose another voucher as needed, or choose not to use one.

Q7. Why can't I use my P2P Voucher?

A7: This may be due to the following reasons:

  • Your current buy amount hasn't reached the minimum usage threshold for the P2P Voucher.
  • The current ad doesn't support this P2P Voucher.
  • The current fiat currency or cryptocurrency isn't applicable.
  • The P2P Voucher has expired and can't be used for new orders.
  • The P2P Voucher has already been used.
  • The current order doesn't meet other usage conditions.

For the specific reason for the restriction, check the P2P Voucher usage details and the prompts on the order page.

Q8. If I cancel an order after using a P2P Voucher, will the voucher be returned?

A8: This depends on whether the P2P Voucher has expired at the time you cancel the order:

  • Voucher not yet expired: After the order is canceled, the voucher will return to unused status and can be used again.
  • Voucher expired: The voucher will not be automatically returned.

If you have any other questions, please contact customer support.

Q9. How long is a P2P Voucher valid for?

A9: The validity period may vary for each P2P Voucher. Refer to the validity period shown on the voucher details page. Once a P2P Voucher expires, it can't be used for new orders.
If you have already placed an order while the P2P Voucher is still valid, the voucher can still be used for that order in accordance with the applicable rules, even if the voucher has expired by the time the order is completed. Try to complete your order transaction within the voucher's validity period. Refer to the order page and event rules for details.

Q10. Can a P2P Voucher be transferred to other users?

A10: A P2P Voucher is linked to the account that claimed it and can't be transferred to other users.

Q11. Can a P2P Voucher be exchanged for cash or withdrawn?

A11: No. A P2P Voucher can only be used for eligible P2P transactions. It can't be directly exchanged for cash or withdrawn.

Q12. Why can't I see the P2P Voucher on the P2P page?

A12: P2P Vouchers are currently only available in some fiat regions. More regions will be supported in the future. Stay tuned.

Q13. Will the P2P Voucher be given out as a reward in other events?

A13: Yes. The P2P Voucher can be used as a reward for platform events. Other P2P or marketing events may also give out the P2P Voucher in the future. Participation requirements, voucher face value, usage threshold, and validity period may vary by event. Refer to the rules on the specific event page.

Note

  1. The specific face value, usage conditions, applicable scope, and validity period of the P2P Voucher are subject to the actual information shown in your account.
  2. If the information shown on the event page, P2P Voucher details, or order confirmation page differs from this article, the actual information shown on the page and the specific event rules shall prevail.